I will go to the park's front desk to fill out a loss report and describe the item and its last known location as accurately as possible.
If you think you have lost a personal item in the park after your visit, please write to firstname.lastname@example.org with your phone number, date of visit, a brief description of the lost item and the last known location.
Lost and found items in the park remain available at the front desk for 7 days. Our services will contact you if the item is found.
Objects not claimed after 7 days are given to a charity if their condition allows it.
Here are the different means of payment accepted inside the park:
Restaurant vouchers, ANCV Connect vacation vouchers and bank checks are not accepted in the park.
Animals are not allowed on the park. There is no kennel on site.
Yes, for reasons of hygiene and safety, shoes and a T-shirt must be worn on all the park's attractions for both adults and children.
However, a tolerance is allowed on the two aquatic play areas of the Exotic Island zone where children up to 12 years old can wear bathing suits (changing room available on the zone).
No, rollerblades, skateboards, scooters, bicycles or any other means of locomotion are not allowed in the park.
It is forbidden to bring musical instruments or portable speakers into the park.
It is also not allowed to use your smartphone to play music, out of respect for other visitors.
A child under 12 years of age will not be allowed to enter the park alone. Proof of age of the responsible adult or the child may be required at any time.
During their visit, in family or in group, children will remain under the care and continuous supervision of their parents and/or accompanying adults.
Minors aged 12 and over may enter the park unaccompanied by an adult if they carry a parental authorization signed by their parents or legal guardians authorizing them to enter the park without the presence of an adult.
No, the entire park is non-smoking (attraction queues, park aisles, restaurant terraces). However, smoking areas are available, their locations are indicated on the site map panels.
No, on many attractions, bags are not allowed as they could become dangerous projectiles if dropped. However, it is strongly advised not to leave valuables unattended on the platforms of the attractions. Lockers are available at the entrance of the park (paying service).
Yes, you can leave the park, a stamp will be put on your wrist to be able to return in the same day.
Lost children are immediately taken to the reception desk at the entrance of the park. We advise you to leave your child your contact information to avoid any unnecessary fright.
Identification bracelets will be given to you on request upon arrival at the park reception.