Frequently asked questions
Updated on 05/01/2023
Entrance ticket and subscription
- I lost my subscription, what do I do?+
If your pass is lost or stolen, you can obtain a duplicate for €6.50 by presenting your ID card at the park reception desk.
- Where can I buy a ticket for the park?+
Apart from our website, you can buy your ticket at the park's cash desk or in one of our partner networks: France Billet, Ticketnet, supermarkets, Social and Economic Committee (CSE), ...
- What are the prices at the park?+
Check out the park's cashier rates here.
- I would like to come to the park for two consecutive days, is there a preferential rate??+
There is a 2 consecutive day ticket with a 50% discount on the second day. It is only available at the park's cash desk.
- How long is my annual pass valid?+
Walibi 2023 passes are valid until 07/01/2024.
- Are there rates for groups?+
Yes, there are preferential rates for schools, associations and companies:
- For groups of 20 people or more
- For PSH groups: from 8 people
Reservations must be made at least 3 weeks in advance by filling out the "Group outing" form and returning the estimate as well as the signed general sales conditions that will be sent to you.
- Is it possible to buy a gift card?+
No, at this time we do not offer gift cards.
- Are there any discounted rates?+
Reduced rates are available for disabled people, pregnant women, students, seniors and the very elderly, upon presentation of a receipt at the park's ticket office.
In addition, promotional rates may be offered on our website walibi.fr or by various distribution partners as part of one-time promotions, membership programs or company agreements.
- What is the validity of my ticket?+
The conditions of use of your ticket are indicated on it and vary according to the type of ticket purchased.
- What payment methods are accepted at the cash desk?+
Here are the different means of payment accepted to buy your tickets at the park's cash desk:
- Cash
- Credit card
- ANCV vacation vouchers, on presentation of an ID card
- Kadeos - Cadhoc and Tir Groupé by Sodexo gift vouchers
Bank cheques and ANCV Connect vacation vouchers are not accepted.