Frequently asked questions

Following the presidential speech given on Monday, July 12, and the additional recommendations of the Minister of Health given on July 13, please find below the conditions required to be allowed in the park, at this day (we are nevertheless awaiting the official publication of government texts):

• For visits up until July 20, 2021 included:
  • No reservation required
  • No health pass required
• For visits from July 21, 2021 and until September 29, 2021:
  • No reservation required
  • Health pass required from 18 years old only
• For visits after September 30, 2021:
  • No reservation required
  • Health pass required from 12 years old only

What is the health pass?

The health pass consists of the presentation, digital (via the TousAntiCovid application) or paper-based, of a health proof, among the following three:

1. Vaccination, provided that people have received a complete vaccination schedule, either:

• 1 week after the second shot for two-shot vaccines (Pfizer, Moderna, AstraZeneca);
• 4 weeks after the shot for one-shot vaccines (Johnson & Johnson);
• 1 week after the shot for vaccines administered to people who have already had COVID-19 (only one dose is necessary).

2. Proof of a negative test result of less than 48 hours (RT-PCR or antigens, and no self-test).

3. Proof of recovery from COVID-19, attested by a positive PCR or antigen test result, at least 11 days and no more than 6 months old.

The French health pass is interoperable with the EU Digital COVID Certificate scheme for travel within the European Union, Iceland, Lichtenstein, Norway, San Marino Switzerland and the Vatican.

Source: https://www.gouvernement.fr/en/coronavirus-covid-19

In order to allow people inside our park Walibi even without a valid health pass, the park offers an "emergency test" service (antigen test) starting from Wednesday, July 21, thanks to the company Loxamed which manages this operational set-up.

This service will be available every day between 9 a.m. and 1 p.m, for a cost of 20€ per person.

Exceptional health measure

Based on the experience acquired last season, the Walibi Rhône-Alpes park continues to improve its organization to guarantee the safety of its visitors and its teams:

• Floor marking in queues & waiting lines to mark the physical distance of 1 meter
• Cleaning and disinfection plan for all park facilities
• Wearing a mask is compulsory in the indicated areas (queues - attractions - shops - restaurants ...) for adults and children from the age of 11 (and recommended from 6 years old)
• Numerous hydroalcoholic gel distribution points available within the park (at attractions, in catering outlets, in shops, sanitary facilities, on play areas, on counters, etc.)
• Park map available on the mobile application in digital version

What is the sanitary protocol in the restaurants of the park ?

Since our reopening on June 9, a complete catering offer "on site" or take away is available in the park.

Our restaurants do adapt to the sanitary crisis :

• On the terrace, families or group of friends who come together are allowed to sit at the same table within the limit of 6 people maximum per table.
• All of our terraces are organized in accordance with the distancing rules.
• The inside of the restaurant will also be open, with however a capacity of 50% from June 9 to 29, 2021.
• A regular cleaning and disinfection plan is put in place inside the restaurant and on the terrace.
• As part of an "on site catering", each visitor is invited to scan the QR Code linked to the "#Tous anti-covid" application, to indicate their presence in the point of sale.

How do you get to the park?

You can arrive by car, train, bike, motorbike or shuttle bus (during the summer season). Visit our page: how to get here

Are animals allowed in the theme park?

Animals are not allowed entry to the park. There are no boarding kennels on site.

What is the minimum age requirement in order to enjoy the theme park?

There is no minimum age requirement. The shows, some of our attractions. Children under 12 must be accompanied by an adult.

What are the restrictions in place on the various rides?

Out of the 29 attractions and shows in the park, 11 attractions and 1 show are accessible to people under 90 cm accompanied. Children under 90cm have access to the following attractions in the park and must be accompanied by an adult: Tam Tam Aventure, Melody Road, Carrousel, Festival Station, MonORail, Wab Band Tour, Volt-O-Vent, Ballon Race, Les P'tits chaudrons,  Festival City playground and  Explorer Adventure playground. Only 4 thrilling attractions require a minimum size of 1m30 (Mystic, Totem, Generator and Galion), 2 attractions a minimum size of 1m20 (Woodstock Express and Hurricane), 1 attraction a minimum size of 1m05 (Airboat) and finally 1 attraction including the minimum height required is 1m10 (Timber). These rides also have size restrictions in place to ensure the safety measures work effectively.

Does the theme park have a car park?

Parking is free for all vehicles. The theme park accepts no responsibility for vehicles parked within its car park.

Can camping cars park up for the night in the park's car park?

Camping cars can acccess the car park overnight but there are no facilities (such as water, electricity and lighting) available on site.

What are the entrance requirements for the Aqualibi water park?

The water park is definitely closed to prepare the new projects of the park : The new area Exotic Island.

What are the provisions in place regarding access for those with disabilities?

The park rides have conditions and restrictions in place regarding access. These are listed in our accessibility guide which can be downloaded in the Services section.

What are the provisions in place regarding access for pregnant women?

Pregnant women are allowed free entry to the park upon presentation of a medical certificate confirming the pregnancy.

Is there a dress code in place at the theme park?

Yes, for health and safety reasons, shoes and t-shirts are compulsory on all theme park rides. This applies to adults and children.

Are you allowed to have a picnic in the theme park?

Yes, but cool boxes and glass items are not allowed within the park. There are, however, picnic areas near the car park as well as within the theme park.

Can you take bags onto all of the rides?

No, bags are not allowed on several of the rides because they could become dangerous if they were to fall. However, it is strongly recommended that you do not leave valuables unattended on the ride platforms as they are obviously at risk of being lost or stolen. There are lockers (requiring payment) available at the entrance to the park.

Can you get around the park on scooters, bikes or rollerskates?

No, roller skates or blades, skateboards, scooters, bikes, or any other modes of transport, are not allowed within the confines of the park.

Once you've been admitted to the park, can you leave then come back?

Yes, you can leave the park. Your wrist will be stamped so that you can return within the same day.

Are you allowed to smoke in the theme park?

No, the entire park is a non-smoking zone (ride queues, paths within the park, outside dining areas in restaurants). However, there are four designated smoking areas, as indicated at the park entrance.

Can you bring musical instruments into the park?

Musical instruments are banned within the theme park.

Is there first-aid provision at the park?

Should it be required, visitors can be quickly and effectively treated at the first aid station.

What if I were to lose sight of my child during my trip?

Lost children are immediately taken to the reception area at the entrance to the park and looked after there. Parents be aware: you may like to give your children your contact details in order to avoid unnecessary worry.

What should I do if I lose a belonging in the park?

Any lost item will be reported to reception. Lost property is also taken back to reception and kept there until the owner comes to claim it. Identified items will be available at the information desk for 7 days.

What payment methods do you accept at the park?

The park takes cash and card payments. Cheques are not accepted.

There is a cash machine at the entrance to the park.

The gift vouchers that are valid as payment at the park entrance are: Kadeos - Cadhoc and Tir Groupé cheques.

ANCV holiday cheques are accepted as payment at the entrance or in the restaurants but are not valid in the shops.

We do not accept meal vouchers in the theme park.

Can you celebrate a child's birthday at the theme park?

Birthday parties are available for children up to 12 years. Bookings made 7 days in advance only by e-mail info-wra@walibi.com or by phone 0820 426 436 (0.12€ min from a landline from Monday to Sunday from 9am to 12.30pm then from 1.30pm to 5pm). Payment to be sent prior to the visit.

1. Birthday PACK (not including entrance) featuring: 40€ incl tax.
   • 1 cake and drinks for 8 people served in the Saloon (time to be confirmed with reception upon arrival at the park)
     • additional person: 5€/ pers
   • Child's name is mentioned during the divers' show.
2. Premium Birthday PACK (not including entrance) featuring: 70€ incl tax.
   • 1 cake and drinks for 8 people served in the Saloon (time to be confirmed with reception upon arrival at the park)
     • additional person: 5€/ pers
   • Child's name is mentioned during the divers' show
   • 2 x 4Pass fasttrack pass on chosen rides.
   • 1 shop item (Walibi teddy)

Are there any chalets available near the park?

The park does not have accommodation on site but we do have a wide range of accommodation partners. You can find their details online in the How to get here section under Accommodation.

Is there a Pass to get onto rides quicker?

Yes, the park offers a 4xPass fasttrack pass which is 15€ (and can only be bought at the park entrance).

This enables you to get on rides quickly without queuing:

• This will enable fast access for 4 people to one ride or fast access for 2 people on 2 rides or fast access for 1 person on 4 rides.  

Are there group discounts?

Yes, there are discounted rates:

• For groups of more than 20 people
• For groups with disabilities: more than 8 people

To be eligible, please book at least 7 days in adavance and fill out the Group trip form.